If you have a technical issue with one of our products, please contact us at


Maintenance & Extended Warranty Contracts

Whilst we pride ourselves on our commitment to service and support, customers whose equipment is covered by a current Annual Maintenance & Extended Warranty will be given priority in all service, repair and re-calibration work to ensure the minimum interruption and down time.

We have a range of servicing options available for all our current product models and for many previous product versions. For some very old product lines, it is not possible to source the spare parts. If this is the case we would be happy to discuss an upgrade option with you.

Please select the product group you are interested in investigating the service options for:

1. Centurion Kiln Scanners – Click here

kiln scanners


2. ThermaScope Kiln and Cooler Cameras

kiln cameras


3. VisIR Cameras

VisIR Thermal Cameras


4. TiCAM Cameras

TiCAM Thermal Imagers


5.  MIRICLE and MicroCAM Thermal Imaging Modules

Thermal imaging core service


6.  ClipIR Clip On Thermal Imagers

CliPIR Clipn On Thermal Imager

Thermoteknix Commitment to exemplary customer support

Technical support for your Thermoteknix equipment is provided by access to Thermoteknix Engineering Assistance via telephone Help Line, fax, or through the e-mail link

All requests for technical support will be answered promptly by our qualified staff who can provide detailed technical assistance and use their best efforts in problem solving.


On-site Expert Assistance

Urgent on-site support, if required, can be provided by our team of skilled service engineers. Costs to customers depend upon time, location and the services required. Routine site visits should be scheduled ahead of time to save on call-out charges.
Spare Parts & Accessories

Press here to directly contact our service department. Please provide full details of your camera including serial no and any faults. Please also confirm your full contact information.