Service and Support Engineer

NO AGENCIES

ONLY APPLICANTS ALREADY LIVING AND WORKING IN THE UK WILL BE CONSIDERED

 

Company Profile

Thermoteknix Systems Limited is a successful, international award-winning company which has been established for over 35 years.  We pride ourselves on being a friendly and successful, hi-tech, innovative Cambridge based company, supplying a world-wide market. We are a medium sized company engaged in the design, manufacture and sale of hardware and software for the thermal imaging and Industrial infrared sectors.

Thermoteknix designs and manufactures infrared cameras and modules for security, aerospace, military and industrial applications. Products range from turn-key, complex industrial systems for cement kilns, to miniature infrared cameras for stand-alone product or third party integration into hi-tech surveillance applications.

The company is privately owned and has its headquarters in Waterbeach, Cambridge, UK. Thermoteknix has been recognised by receiving multiple Queen’s Awards in both Export and Innovation categories and is ISO 9001:2015 certified.

 

Candidate

Due to expansion, Thermoteknix is looking for an experienced Service & Support Engineer whose role will be to support the company’s products in the field and to commission systems worldwide as required.

The role will suit a candidate with strong technical ability, who is comfortable with customer-facing responsibility and who is also able to gain a detailed technical understanding of the company’s products.  Comprehensive product training will be undertaken by the successful candidate.

 

Experience Required

The ideal candidate will have a background that demonstrates broad technical knowledge and experience and an ability to carry out logical fault diagnosis of electro-mechanical systems.

A willingness to travel worldwide is essential, as well as the ability to complete accurate reports.

An understanding of software applications is desirable although good general I.T. skills are mandatory.

The Candidate will need to have good customer facing skills, as well as the ability to deliver operation and maintenance training on the company’s products.  Commissioning activities may sometimes require working at height and the successful candidate must be comfortable with this.

 

Work Profile

The work is based around the company’s Industrial thermal imaging systems that are installed worldwide at many customer sites.

The role involves travel, potentially at short notice, with trips being typically 1 – 2 weeks in duration (longer trips may sometimes be necessary). Field based commissioning and service activities will make up approximately 25% of the role, with the remaining time spent working from the office.

The work will include visits to new and existing customers to commission new systems, carrying out service activities and delivering system training. The office-based portion of the role will involve providing support to customers and updating technical and procedural documentation.

Carrying out the role will demand organisation, resourcefulness and flexibility. Occasional lone working, with limited field and remote support, should be expected.

A good telephone manner, good communication skills and a flair for problem solving/decision making are required.

 

Academic Qualifications

HNC or above in Electrical/Electronic or Mechanical engineering is highly desired although experience in a similar role will be taken into account.


Other

 

  • Competitive salary plus travel allowance for overseas travel
  • Contributory company pension scheme
  • Life assurance
  • Unlimited medical cover whilst travelling
  • 23 days annual holiday (3 days to be taken over Christmas) + public holidays
  • Summer BBQ/Christmas and monthly staff company lunches
  • Cycle to work scheme
  • Variable starting and finishing times
  • Normal working hours will be 37½ hours per week when based in the office
  • Company mobile phone
  • Company laptop

 

For more information, please email your CV and a covering letter to:

Mrs Louise Barton
Office Manager, Thermoteknix Systems Ltd
Email: l.barton@thermoteknix.com

Video interviews for this position will take place via Teams in January 2021.

Click here to download this job description as .pdf